Terms of Warranty

Pietra Bianca warrants under proper care and use all composite stone and Solid surface bath

tubs and basins with a 5 year residential and a 3 year commercial manufacturer warranty.

Pietra Bianca warrants any drain supplied with a 2 year warranty.

Products supplied by Pietra Bianca will be free from defects in workmanship and materials.

Pietra Bianca’s warranty only applies to the original owner and is not transferable.

Whilst our products are manufactured to the highest standard, our warranty is in addition

to other rights you may have under Australian Consumer law (schedule 2 to the competition

and consumer law Act 2010).

Warranty Conditions and exclusions

The consumer must provide proof of purchase at the time of any warranty claim.

The consumer must check the product within 5 days of receiving the item.

The consumer must check the product prior to installation.

Pietra Bianca will not be responsible for the cost of removing or re-installation of any

replacement product.

Pietra Bianca will not cover the cost of shipping if required.

Pietra Bianca will decide upon any claim if the product will be repaired or replaced.

Fair Wear and Tear, scratching, chipping or discolouration is not covered by Pietra Bianca’s


Warranty claims will be void if:

1. The installation was not carried out by a licenced plumber.

2. There has been any damage to the product that may have been caused during shipping,

delivery or installation.

3. The product has been damaged due to misuse, negligence or any abuse to the product.

Pietra Bianca warranty 2018.

Please Note: Due to the handmade nature and the high content of natural stone used in our products, colour and dimensional tolerances apply.

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